Client Restore Exit Status 13: File Read Failed

Error Messages

This article lists and explains the most common AnyDesk errors and condition letters that may occur.

Error Messages

Waiting for image.	This bulletin is either shown due to a slow internet connection, an improperly configured firewall or a general network problem.
This desk is not available. Please make sure that AnyDesk is running on the remote figurer and it is connected to the internet.	This message is either shown due to a deadening internet connexion, an improperly configured firewall or a general network problem. Please see Disconnecting Sessions.
AnyDesk is non connected to the server. Please bank check your internet connection	This message is either shown due to a slow internet connection, an improperly configured firewall or a general network problem. Delight see Disconnecting Sessions.
Status: win32_10060	This fault lawmaking is generated by Windows and displayed by AnyDesk. In almost every case this error occurs due to an improperly configured firewall. Please meet Disconnecting Sessions.
Status: win32_11001	This error lawmaking is generated by Windows and displayed by AnyDesk. In nigh every instance this error occurs due to an improperly configured firewall. Please encounter Disconnecting Sessions.
Status: win32_10054	This mistake lawmaking is generated by Windows and displayed by AnyDesk. In nearly every case this error occurs due to an improperly configured firewall. Please see Disconnecting Sessions.

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Condition Letters

Could not log in to the remote estimator. AnyDesk'south window must be open on the remote reckoner in gild to connect.	Interactive Admission must be configured on the remote reckoner to always show a connection asking.
The session was interrupted on the remote side. Please wait while AnyDesk is trying to restore the session.	Connectedness reset after some time due to improperly configured firewall. Please see Disconnecting Sessions.
The network connection was closed unexpectedly.	Connection reset after some time due to improperly configured firewall. Please see Disconnecting Sessions.
The Session was denied due to the access command settings of the remote figurer.	Your ID is not whitelisted in the ACL (Access Command List) of the remote client.
Your license does non allow more sessions. Please close other sessions or contact sales to obtain an upgrade.	This message is displayed in instance the session limit of your license has been reached. In some rare cases sessions are not terminated and still run in the background. If that is the case, you lot can terminate the session in your client portal on my.anydesk.com.
The session has ended. Status: desk_rt_27	This message is displayed if the session has been automatically asunder due to inactivity. This message is simply displayed if the remote device is using AnyDesk vi.1.0 for Windows or newer and the connecting device isnotusing AnyDesk 6.ane.0 for Windows or newer.

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Letters while continued

Please await for the remote user to have the UAC dialog.	The remote side gets displayed a Windows UAC dialog and has to either enter administrator credentials or cancel the UAC request.
Too many rejected connection attempts. Delight try once again later.	After several session requests have been rejected past the remote side no additional requests are possible for some time.
Logging on to the remote estimator is blocked by the AnyDesk settings.	The remote side is configured to not let incoming connections.
Remote display server is non supported (e.g. Wayland)	This message will be displayed in instance the remote side uses Linux and any other brandish server as X11. In most cases yous can change the display server on the login screen while the user is logged out of the session (this varies slightly betwixt distributions)

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Fatal Error

If a fatal error, from which AnyDesk cannot recover, occurs, a crash dialog is displayed.
It contains technical information that helps identifying issues.

The "Ship" push submits the crash information, including the devices IP-address, to our servers, helping us locate and fix the issue.
To provide us with further information, ship a copy of the crash report, including crash-ID and a detailed study of the actions preceding the crash, to our support squad.

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Exit Codes

Documentation of go out lawmaking values for third parties wishing to use AnyDesk from scripts or other programs.

Code	Description
g	AnyDesk could non run at all because ntdll was not plant.
1001	AnyDesk could not run because kernel32 was not constitute.
7000	Path initialization failed. See windows event log for details.
7001	Signature check failed.
7002	Unrecognized command line parameter.
7003	Could non kickoff process (already started).
8000	The requested functioning requires height (commencement every bit admin).
9000	Generic exception occurred in application. Meet trace.
9001	The process terminated itself because of a severe mistake condition. See trace.
9002	The process encountered a system exception. Please contact support.
9004	Error while writing the requested information to stdout.
9005	Fault while reading required information from stdin.
9006	The countersign to exist set is also brusque.
9007	Error while registering license. Run across trace for for information.
9010	Could not perform the requested operation because the AnyDesk service was not running.
0xad1000	Could not remove an older client'southward executable.
0xad1001	Could not end an older customer's service.
0xad1002	Could non end an older client's processes.
0xad1003	Could non install the service. May happen in case a Windows Control Panel is open.
0xad1004	An unexpected error occurred.
0xad1005	Received invalid installation parameters.
0xad1006	Could not install custom client (installation set to disallowed).

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Source: https://support.anydesk.com/knowledge/error-messages

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